IT Specialist

Company: Compass
Location: Boston
Posted on: October 29, 2024

Job Description:

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.As an Information Technology Specialist, you are part of a team that oversees and executes on the development and maintenance of Compass' information technology systems. You will help maintain and troubleshoot IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth technology and real estate business.Please note: this is a full-time in-office position in Boston, MA (126 Newbury St).At Compass You Will:

• Provide support for both Compass staff and real estate agents regionally and nationally, in-person or via remote support applications.
• Address support tickets in accordance with department's SLA.
• Maintain up-to-date documentation of internal knowledge base and end-user support guides.
• Support the Enterprise Technology Systems team in the maintenance, configuration, and troubleshooting of Compass systems and networks.
• Assist with new employee onboarding (hardware setup, user accounts, IT training).
• Assist with data transfers (email and contacts) and issues with a potential for data loss.
• Set up and run AV equipment for livestream broadcasts.
• Support the office's VOIP telephone system.
• Assist with IT projects and initiatives as assigned.What We're Looking For:
  • 3+ Years of experience with IT end-user support in an enterprise role.
  • A solutions-driven attitude along with the ability to give clear technical instructions.
  • Demonstrable expert proficiency with Mac, Microsoft & Mobile (iOS, Android) operating systems.
  • An excellent bedside manner both in-person and remotely.
  • Ability to work in a team and independently with minimal supervision.
  • Proactive attitude - You love owning projects and initiatives and thrive with responsibility and deadlines.
  • Ability to work in a fast-paced environment where the toolset is continuously evolving.
  • Experience troubleshooting Google Meet or other video conferencing solutions in an enterprise environment.
  • Experience with Google Suite admin experience.
  • Experience with Okta, and other identity management systems.
  • Experience with Workplace by Facebook, Slack and other comms software experience.
  • Experience managing AV equipment for livestream broadcasts.
  • Procurement software and/or 3rd party vendor relations.
  • Inventory management.Perks that You Need to Know About:Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
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Keywords: Compass, Providence , IT Specialist, Other , Boston, Rhode Island